Law Library Usage and Satisfaction
Learning to find, analyze, and use high-quality legal information is a core goal of a legal education. The main LSSSE survey gathers information about student satisfaction with library services while the optional Law Library module provides a wealth of details about how students interact with library resources as they develop information literacy skills. Here we will provide a small sample of survey results focusing on which library functions students use and how satisfied they are with core library teaching functions.
Teaching Functions
The first section of the library module asks students about three key library teaching functions:
- Legal research classes/presentations/programs the Library staff has held
- Interactions with librarians where legal research skills are addressed (at the reference desk, individual meetings, and virtual reference)
- Research guides compiled by Library staff to assist students in legal research
Students are asked about their experiences with these three functions of their law libraries by selecting one of the following options:
- Very unsatisfied
- Unsatisfied
- Satisfied
- Very satisfied
- Unsure whether my law library offers this service
- Not used but aware of service
This format allows us to measure not only satisfaction with each service but also how many students use the service or are at least aware it exists.
Legal research presentations held by library staff are the most used resource, with only 23% of students saying they either had not used them or were unsure whether they were offered at their library. Students are largely satisfied with these presentations, with about ten satisfied students for every dissatisfied one. Students are even more satisfied with interactions with librarians that addressed legal research skills: 75% of students had these interactions, and among those students, 94% were satisfied or very satisfied with the interaction. Of the students who had not had an interaction with a librarian that addressed research skills, most are at least aware that this service exists at their law school. Research guides were the least used library resource. A full third of students had not used research guides during the school year, with about ten percent of students unsure whether their library even offered this service. Again, however, students who had used research guides are overwhelmingly satisfied with them.
Usage Rates
Though many university libraries have reduced their physical presence in favor of more virtual offerings, law libraries remain a notable exception, likely due to the intense reading loads of their student patrons. A full 96% of LSSSE respondents have used their law library as a study space in the past year, and 94% have used their law library’s collaborative spaces. Nearly all law students (94%) used online resources, and another 88% used print resources. About three-quarters of students received reference assistance and used circulation services, and about half asked for interlibrary loan assistance. Thus, overall usage rates of law library resources are quite high.
Satisfaction
Among students who used each service, satisfaction is generally high. The services that involve personal interactions are most highly rated; around 95% of respondents who used interlibrary loan, circulation/reserve, and reference assistance were satisfied or very satisfied. Students were somewhat less satisfied with their law library’s physical spaces, with around 18% of students expressing dissatisfaction with the library’s collaborative spaces and around 12% of students expressing similar negative opinions about their library’s study spaces. Students are more likely to be satisfied with online resources (96%) than with print resources (87%).
LSSSE results strongly suggest that law libraries are crucial to the law school experience. Nearly all students had used their law library in the previous year, and law students were generally quite satisfied with the core services they found there. Most students were pleased by their interactions with library staff and resources, although some students desired changes to their library’s collaborative spaces and study spaces. This suggests that law schools could invest somewhat more in physical aspects of the law library, rather than online ones, to increase student satisfaction. It will be interesting to see whether students interact with their physical and virtual law libraries in different ways during this odd year of social distancing and remote learning. Stay tuned for LSSSE 2021 results.
